Search found 115 matches

by user-3750
Wed Jan 15, 2020 3:26 pm
Forum: Labscope Support (English)
Topic: Labscope 3.0 & Axiolab 5 encoded reflector turret
Replies: 12
Views: 4165

Labscope 3.0 & Axiolab 5 encoded reflector turret

Dear Anja, did you check if the stand is connected to AxioCam (202 or 208) directly (see attachment) ? This cable is simultaneously the Current and Data connection. The camera should automatically recognized in Labscope. The coded reflector positions should also be recognizable in the settings. If t...
by user-3750
Fri Dec 06, 2019 7:46 am
Forum: Labscope Support (English)
Topic: Labscope 3 and Network (SMB) Shares?
Replies: 10
Views: 4256

Labscope 3 and Network (SMB) Shares?

Dear Scott,

please see the user guide in the attachment.
It should helps you to see your connected SMB in Labscope.

With best regards
Support Team
by user-3750
Wed Nov 27, 2019 11:31 am
Forum: Labscope Support (English)
Topic: Labscope 3 and Network (SMB) Shares?
Replies: 10
Views: 4256

Dear Scott,

With the iOS 13, Apple supports the SMB in the native "File" app. You can connect to a server in the "File", then transfer files.
by user-3750
Wed Nov 27, 2019 11:30 am
Forum: Labscope Support (English)
Topic: Two teachers in class
Replies: 5
Views: 2128

Dear Leonard, It is supported in Labscope Teacher to run two classes simultaneously. However, you should make sure that the microscope only belongs to one class, otherwise the class can't be started. One AppleTV can only project one iPad's screen. I don't fully understand the way you want to do. If...
by user-3750
Mon Nov 25, 2019 1:36 pm
Forum: Labscope Support (English)
Topic: Axiocam ERc 5s Cameras go Offline in Labscope
Replies: 7
Views: 3943

Axiocam ERc 5s Cameras go Offline in Labscope

Dear Scott Koerner, 1. H ow many cameras are in use and shows any camera this behavior? 2. Please check that the Firmware 1.221 is running and reset the cameras by pressing both nobs 4 seconds. http://forums.zeiss.com/microscopy/community/showthread.php?t=1398&highlight=firmware With best regar...
by user-3750
Fri Nov 22, 2019 8:23 pm
Forum: Labscope Support (English)
Topic: Labscope Teacher Module for Windows Not Working
Replies: 11
Views: 4247

Labscope Teacher Module for Windows Not Working

Dear Luciano Dehner,

we will write you an E-mail, that we can arrange a Call or TeamViewer Session.

With best regards,
Support Team
by user-3750
Fri Nov 22, 2019 1:44 pm
Forum: Labscope Support (English)
Topic: Labscope drawing functionality
Replies: 5
Views: 2134

Labscope drawing functionality

Dear Leonard

You have to click on "Manage Attachments" while editing your post.
Please see pictures in the attachment.

Best regards,
Support Team
by user-3750
Fri Nov 22, 2019 1:37 pm
Forum: Labscope Support (English)
Topic: Labscope Teacher Module for Windows Not Working
Replies: 11
Views: 4247

Labscope Teacher Module for Windows Not Working

Dear Luciano Dehner,

I have another hint for you.
Can you change the system language to English before you start the installation?
Please make a video from this like before in the full length

Best regards
Support Team
by user-3750
Wed Nov 20, 2019 11:03 am
Forum: Labscope Support (English)
Topic: Labscope drawing functionality
Replies: 5
Views: 2134

Labscope drawing functionality

Is it possible to take a video how the procedure of the customer is?
With the right holder the focus should not be a problem.

With best regards,

Support Team
by user-3750
Wed Nov 20, 2019 9:16 am
Forum: Labscope Support (English)
Topic: Two teachers in class
Replies: 5
Views: 2128

Dear Leonard,

there is no Labscope App for the AppleTV

With Best regards
Support Team