ZEISS Microscopy Developer Community

Dear Anja, after consulting the development department, I have the following answer for you: With USB connection the camera is a “dumb camera” without encoding/smartness support. Only with network connection Labscope can get encoding information and control the stand (e.g. illumination). The descrip...

Dear Anja,

you are right. It should work according to the manual.
We were able to reproduce this problem.

Our 3rd Level support will now have a look to this.
We will come back to you if we have some news.

With Best regards
Support Team

Dear Anja,

the recognition of the reflector cubes and objectives are only work if you connect the camera via Ethernet cable.
This will not work via USB cable.

With best regards,
Support Team

Dear Gustavo Aldunate,

you have the possibility to download "Labscope material".
This is compatible to iOS 9 or newer.

Best regards
Support Team

Dear Giles, there is a possibility to reset your iPad: Please have a look to the following apple support page: https://support.apple.com/en-us/HT204306 Short instruction: - Connect Ipad to PC - Open Itunes - Backup Ipad - Shutdown Ipad - Start Ipad while holding button (depends on iPad version) - Re...

Dear Scott, The Labscope v2 will only be maintained in regular base, thus, new cameras and functions will not be added for v2. The Labscope v3 is continuously under development, we would consider your requirements on this point (directly save to smb share). Thanks for your feedback. With best regard...

Dear Scott, We understand your requirements. Since the IOS version upgrades from time to time, and the current IOS naturally uses "Files" as the standard channel to transfer data to SMB share. Moving the old function to current version 3 would have higher risk of unstable performance of tr...

Dear Mhakans,

I was able to reproduce this problem.
At the moment our development department investigate it.

We will get back to you as soon as we have an update.

With best regards
Support Team

Dear Ldehner, it shouldn't be a problem that 30 iPad's looking at one microscope. As you have written, there must be enough bandwidth available from the network. The microscope should connected via Ethernet cable to the network. It is not necessary to install Labscope teacher and configure a classro...

Dear Scott, excuse me for the late answer. At the moment it is not possible to save images automatically into a network folder. You have to do this manually, but it is possible to select and save several images. So far we have not found a way to map a subfolder of a network drive in the file app. Wi...