Search found 45 matches

by Maik Drabent
Fri Jul 22, 2022 3:26 pm
Forum: Labscope Support (English)
Topic: Wrong scalings with 2.5x Objective
Replies: 1
Views: 4966

Re: Wrong scalings with 2.5x Objective

Dear Gastón, There seems to be a problem in Labscope with the language settings and the associated format settings in Windows. The decimal symbol will not be recognized correctly We have infomored R&D about that. I can submit you a workaround until the problem is solved: For example: The problem...
by Maik Drabent
Fri Jul 22, 2022 3:09 pm
Forum: Labscope Support (English)
Topic: Labscope EDF not available for Stereos
Replies: 7
Views: 5200

Re: Labscope EDF not available for Stereos

Dear Gastón, the EDF has never existed for SteReo microscopes in Labscope. Currently, this feature is only intended for compound microscopes. There is a request for this topic on My voice in the Zeiss portal: https://portal.zeiss.com/my-voice/software/microscopy/product/08e916f6-ec5f-42ae-8ecf-d9cb9...
by Maik Drabent
Fri Jul 22, 2022 2:56 pm
Forum: Labscope Support (English)
Topic: Labscope 'freezes' opening settings in Windows
Replies: 8
Views: 2089

Re: Labscope 'freezes' opening settings in Windows

Dear Jessie,

please see system requirements in the attachment.
Labscope does not require an internet connection.

with best regards
Maik
by Maik Drabent
Thu Jul 14, 2022 1:44 pm
Forum: Labscope Support (English)
Topic: STEMI 305 WIFI where username and password are required
Replies: 1
Views: 534

Re: STEMI 305 WIFI where username and password are required

Hi Tim,

hopefully I understand your question in the right way.
You can use the camera as an access point or you can connect it to an existing WLAN
Please see attached document on how to switch between these modes.

With best regards
Maik
by Maik Drabent
Thu Jul 14, 2022 1:03 pm
Forum: Labscope Support (English)
Topic: Export images with folder structure from Labscope
Replies: 7
Views: 5375

Re: Export images with folder structure from Labscope

Hi Michael, you can save images on PC's through the file app. At first you have to connect a computer or external server in the file app https://support.apple.com/guide/ipad/connect-external-devices-or-servers-ipad1c415e32/15.0/ipados/15.0 Afterwards you can select the shared folder in the Labscope ...
by Maik Drabent
Tue Apr 05, 2022 1:40 pm
Forum: Labscope Support (English)
Topic: Labscope for Windows download link broken?
Replies: 13
Views: 8416

Re: Labscope for Windows download link broken?

Dear Sevinc,

the Labscope software for windows is available on the ZEISS portal (https://portal.zeiss.com/)

With best regards
Maik Drabent
by Maik Drabent
Tue Apr 05, 2022 1:35 pm
Forum: Labscope Support (English)
Topic: Axiocam 208 Not Connecting to WiFi directly
Replies: 12
Views: 8692

Re: Axiocam 208 Not Connecting to WiFi directly

Dear Roshan, your 3 steps look good for me. Please reinstall Labscope on the ipad and try again. If it not working you can reset the camerta and the iPad. Furthermore you can check in the router settings if it can find the camera. Also try another client with Labscope if the camera can be found with...
by Maik Drabent
Tue Apr 05, 2022 1:31 pm
Forum: Labscope Support (English)
Topic: Labscope 'freezes' opening settings in Windows
Replies: 8
Views: 2089

Re: Labscope 'freezes' opening settings in Windows

Dear Judy,

which version of Labscope do you use?
You don't need a connection to internet when you use Labscope in a network.

With best regards
Maik Drabent
by Maik Drabent
Mon Nov 22, 2021 3:34 pm
Forum: Labscope Support (English)
Topic: Labscope drawing fucntion
Replies: 1
Views: 737

Re: Labscope drawing fucntion

Dear Leonard Nyanga Currently Labscope doesn't provide a function to hide or move the "transparency slider". If this is an important feature that needs to be added please submit a request in the MyVoice area of the ZEISS portal: https://portal.zeiss.com/my-voice/software/microscopy With be...
by Maik Drabent
Fri Nov 12, 2021 10:27 am
Forum: Labscope Support (English)
Topic: Labscope3 startup problem
Replies: 2
Views: 842

Re: Labscope3 startup problem

Dear Martin this problem is not known by us. Is it possible to skip the error message and work with Labscope? Does the error message appear at every start? Which version of Labscope do you installed exactly? Can you uninstall it and install the latest version 3.3.1? If the problem still exist please...