ZEISS Microscopy Developer Community

Hi Luthando, Please go to the Windows "settings" >>"Apps">>then search "ZEN license" and uninstall it. Then re-run the Labscope Teacher installer. It should work then. (the "ZEN license" software will be re-installed as well together with the Labscope Teacher)...

The new version 3.2 has been released for both Windows and iOS platform. Please visit our website for more information: www.zeiss.com/labscope And download the latest software for iOS(iPad&iPhone) in your App Store and/or Windows from ZEISS portal: www.zeiss.com/labscope#download The new feature...

Hi Antal,

Could you try to reset the camera or power off the camera and re-open the Labscope to see whether the situation is still there?
I will leave you a chat message with my email and my service colleague's email address. You could send to us images and more info if you would like.

BR,
Lester

Hi Scott, Those ERc 5s which lost connects are not just repeatedly happening on several same cameras but just randomly? Is this the situation on your side? If so, we recommend the same as you do to re-start the cameras which go offline. We had similar test cases when camera is working for long hours...

The download link is available now to click to directly open the web-page.

Dear Raven, Please also check whether your iPad is a cellular network model with 4G card? If so, please try to switch off the cellular network when you connect to the local WIFI. And after connect to the local WIFI, iPad pops up a reminder like "do you want to keep using this network without co...

The new version 3.1 has been released for both Windows and iOS(iPad version) platform. Please visit our website for more information: www.zeiss.com/labscope And download the latest software for iOS(iPad) and/or Windows: www.zeiss.com/labscope#download The new features and highlights: ★ Licensed mod...

Hello Piotr, Thanks for the detailed question. On our side, we tested the process, but cannot reproduce the issue as described. So, it will be quite helpful if you could provide further information: -> Do you use Windows version 3.0.1? -> Are you the only one who controlled the camera at that time, ...

Hello Chris,

Currently it is not supported for changing decimal places. Like we also communicated, the requirement is well received and will be discussed during planning.

Best regards,
Lester

Hello Michael, Sorry for a late reply, since my service colleagues are quite busy recently and also in a reduced working time. Thanks for noticing the link issue. Yes, that is due to the forum link is changed later than the release version 3.0.1 Labscope. But the next release version will include wi...