Search found 19 matches

by user-5182
Fri Mar 15, 2019 2:54 pm
Forum: Labscope Support (English)
Topic: Labscope for Windows Freezes When Connected to ZEISS Axiocam ERc 5s via USB
Replies: 6
Views: 3738

Hi Albert,

I tried emailing you but I haven't heard back. Let me know the best way to coordinate this troubleshooting with you.

-Scott
by user-5182
Mon Dec 03, 2018 9:16 pm
Forum: Labscope Support (English)
Topic: Labscope for Windows Freezes When Connected to ZEISS Axiocam ERc 5s via USB
Replies: 6
Views: 3738

Labscope for Windows Freezes When Connected to ZEISS Axiocam ERc 5s via USB

Hi, We have a problem on some Windows 10 computers with Labscope freezing up when the computer is connected to a Axiocam ERc5s via USB. We can connect to the same camera from the same computer via IP with no problem. We have reproduced this behavior on at least three different Windows 10 computers w...
by user-5182
Mon Dec 03, 2018 8:45 pm
Forum: Labscope Support (English)
Topic: Labscope iPHONE App Slow after IOS 12 Update
Replies: 3
Views: 6137

Labscope iPHONE App Slow after IOS 12 Update

We had problems with the iPad app after IOS 12 update. Zeiss fixed this with an update to the app, but we are having the same problem with the iPhone app.

http://forums.zeiss.com/microscopy/comm ... php?t=2569

-Scott
by user-5182
Fri Nov 30, 2018 8:27 pm
Forum: Labscope Support (English)
Topic: Labscope iPad App Slow after IOS 12 Update
Replies: 7
Views: 5768

We are having the same issue with the iPhone app. Has that been updated yet to address the lagging issue?

-Scott
by user-5182
Tue Oct 30, 2018 7:37 pm
Forum: Labscope Support (English)
Topic: Labscope iPad App Slow after IOS 12 Update
Replies: 7
Views: 5768

We just downloaded and installed the updated app. This seems to fix the lag problem. Thanks for your help.

-Scott
by user-5182
Thu Oct 18, 2018 10:39 pm
Forum: Labscope Support (English)
Topic: Labscope iPad App Slow after IOS 12 Update
Replies: 7
Views: 5768

Hi, Thanks for the reply. Is there any ETA on when this will be available? Also, is there any plan to avoid compatibility issues in future IOS updates? We instructed our users not to update the IOS, but inevitably a couple went ahead and did it anyway. Luckily this time of year it didn't cause too m...
by user-5182
Wed Oct 17, 2018 3:16 pm
Forum: Labscope Support (English)
Topic: Labscope iPad App Slow after IOS 12 Update
Replies: 7
Views: 5768

Labscope iPad App Slow after IOS 12 Update

Two of our iPads were updated to IOS 12.0.1 and now the LabScope app is VERY slow displaying the video feed. We are seeing a ~30 lag / frame rate from the camera to the app. We are not seeing any network issues or problems with other apps on the iPads. Other iPads that have not been updated are stil...
by user-5182
Mon May 23, 2016 4:14 pm
Forum: Labscope Support (English)
Topic: iPad and Microscope on Different VLANs/Broadcast Domains
Replies: 10
Views: 7688

This is great to hear. I will email you the UDID number for the iPad we are using for testing.

Thanks

-Scott
by user-5182
Wed May 18, 2016 9:59 pm
Forum: Labscope Support (English)
Topic: iPad and Microscope on Different VLANs/Broadcast Domains
Replies: 10
Views: 7688

iPad and Microscope on Different VLANs/Broadcast Domains

Hi- Our organization, like all enterprises I have worked in, has separate VLANs (or broadcast domains) for our wireless and wired networks. I think most network engineers would agree that it is best practices in all but the smallest of networks (i.e. private homes). In our environment the iPads that...