Hi Albert,
I tried emailing you but I haven't heard back. Let me know the best way to coordinate this troubleshooting with you.
-Scott
Search found 19 matches
- Fri Mar 15, 2019 2:54 pm
- Forum: Labscope Support (English)
- Topic: Labscope for Windows Freezes When Connected to ZEISS Axiocam ERc 5s via USB
- Replies: 6
- Views: 3738
- Mon Dec 03, 2018 9:16 pm
- Forum: Labscope Support (English)
- Topic: Labscope for Windows Freezes When Connected to ZEISS Axiocam ERc 5s via USB
- Replies: 6
- Views: 3738
Labscope for Windows Freezes When Connected to ZEISS Axiocam ERc 5s via USB
Hi, We have a problem on some Windows 10 computers with Labscope freezing up when the computer is connected to a Axiocam ERc5s via USB. We can connect to the same camera from the same computer via IP with no problem. We have reproduced this behavior on at least three different Windows 10 computers w...
- Mon Dec 03, 2018 8:45 pm
- Forum: Labscope Support (English)
- Topic: Labscope iPHONE App Slow after IOS 12 Update
- Replies: 3
- Views: 6137
Labscope iPHONE App Slow after IOS 12 Update
We had problems with the iPad app after IOS 12 update. Zeiss fixed this with an update to the app, but we are having the same problem with the iPhone app.
http://forums.zeiss.com/microscopy/comm ... php?t=2569
-Scott
http://forums.zeiss.com/microscopy/comm ... php?t=2569
-Scott
- Fri Nov 30, 2018 8:27 pm
- Forum: Labscope Support (English)
- Topic: Labscope iPad App Slow after IOS 12 Update
- Replies: 7
- Views: 5768
- Tue Oct 30, 2018 7:37 pm
- Forum: Labscope Support (English)
- Topic: Labscope iPad App Slow after IOS 12 Update
- Replies: 7
- Views: 5768
- Thu Oct 18, 2018 10:39 pm
- Forum: Labscope Support (English)
- Topic: Labscope iPad App Slow after IOS 12 Update
- Replies: 7
- Views: 5768
Hi, Thanks for the reply. Is there any ETA on when this will be available? Also, is there any plan to avoid compatibility issues in future IOS updates? We instructed our users not to update the IOS, but inevitably a couple went ahead and did it anyway. Luckily this time of year it didn't cause too m...
- Wed Oct 17, 2018 3:16 pm
- Forum: Labscope Support (English)
- Topic: Labscope iPad App Slow after IOS 12 Update
- Replies: 7
- Views: 5768
Labscope iPad App Slow after IOS 12 Update
Two of our iPads were updated to IOS 12.0.1 and now the LabScope app is VERY slow displaying the video feed. We are seeing a ~30 lag / frame rate from the camera to the app. We are not seeing any network issues or problems with other apps on the iPads. Other iPads that have not been updated are stil...
- Mon May 23, 2016 4:14 pm
- Forum: Labscope Support (English)
- Topic: iPad and Microscope on Different VLANs/Broadcast Domains
- Replies: 10
- Views: 7688
- Wed May 18, 2016 9:59 pm
- Forum: Labscope Support (English)
- Topic: iPad and Microscope on Different VLANs/Broadcast Domains
- Replies: 10
- Views: 7688
iPad and Microscope on Different VLANs/Broadcast Domains
Hi- Our organization, like all enterprises I have worked in, has separate VLANs (or broadcast domains) for our wireless and wired networks. I think most network engineers would agree that it is best practices in all but the smallest of networks (i.e. private homes). In our environment the iPads that...