Labscope on a Citrix Server?

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user-4823
Posts: 3
Joined: Thu Jan 01, 1970 1:00 am

Labscope on a Citrix Server?

Post by user-4823 »

Hello

A customer is installing Labscope 3.0 on a Citrix server. He is getting the attached error message and cannot install the software. There is an ERc5s camera attached via ethernet to the server. Thank you
Attachments
Labscope_Error.jpg
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user-3750
Posts: 137
Joined: Thu Jan 01, 1970 1:00 am

Labscope on a Citrix Server?

Post by user-3750 »

Dear William,

please can you resend the attachment in a higher quality?
Or please write down content of the error message.
It is not legible in the picture.

With Best regards
Supoort Team
user-4823
Posts: 3
Joined: Thu Jan 01, 1970 1:00 am

Error Message

Post by user-4823 »

Here are the starting contents of the error message

Application: Labscope3.exe
Framework version: v4.0.30319
Description: The process was terminated due to an unhandled exception
Exception Info. System.AccessViolationException
at Zeiss.Micro.VideoEngine.KappaUsbCameraCounter.GetCount(IEnumMoniker*)
at Zeiss.Micro.VideoEngine.KappaUsbCameraCounter.GetCount()
at Zeiss.Micro.Cameras.AxioCamERUsb.AxiocamERUsbManager.DiscoveryTimer_Elapsed(System.Object,System.Timers.ElapsedEventArgs)
at System.Timers.Timer.MyTimerCallback(Sytsem.Object)

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user-3750
Posts: 137
Joined: Thu Jan 01, 1970 1:00 am

Labscope on a Citrix Server?

Post by user-3750 »

Dear William,

Labscope needs to install and register some COM components onto the PC during installation.
Maybe there are certain permission / admin right problem happened during installation, so that the USB camera related COM DLLs were not correctly registered.

We have not tested it with a Citrix server.
Therefore we could currently not provide more guidance on this issue.

With best regards
Support Team
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