Page 1 of 1

Re: Reports

Posted: Thu Oct 08, 2020 2:47 pm
by Raven Bikhari
Hello,
I am faced with a challenge and need your assistance.
I installed a Digital Classroom with:
Axiocam 208, router and iPad.
The iPad is not communicating with the camera when using Labscope.
I connected the camera directly to a monitor and I’m getting an image(camera is functional).
I then tried to do a firmware upgrade on the camera however this was not possible, the update tab is not active(it has a greyed out effect).

Any suggestions on what can be done to get the camera to communicate when using Labscope?

iPad is not communicating with the AxioCam 208

Posted: Thu Nov 19, 2020 2:58 pm
by Maik Drabent
Dear Raven,

which Labscope version are installed on the iPad?
Does the Ipad and the Camera are in the same network?
You have the possibility to add a microscope/camera manual in the Labscope app.
For this you have to unlock this feature in the options.

Re: iPad is not communicating with the AxioCam 208

Posted: Tue Nov 24, 2020 10:15 am
by Lester Zhang
Dear Raven,

Please also check whether your iPad is a cellular network model with 4G card? If so, please try to switch off the cellular network when you connect to the local WIFI.
And after connect to the local WIFI, iPad pops up a reminder like "do you want to keep using this network without connecting to internet?" and click "yes".

BR,
Lester