Labscope for Windows download link broken?

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Perry Bain
Posts: 4
Joined: Tue Apr 13, 2021 4:27 pm

Labscope for Windows download link broken?

Post by Perry Bain »

I have tried to download Labscope for Windows from the download page. When clicking on the link labeled "Labscope Installation File for Windows" it takes me to a "page not found" error page.
https://portal.zeiss.com/download-cente ... file/45819

It doesn't seem to be possible to download this software currently.

Perry Bain
Maik Drabent
Posts: 24
Joined: Wed Jun 10, 2020 2:33 pm

Re: Labscope for Windows download link broken?

Post by Maik Drabent »

Hello Perry Bain,

I have tested the link and for me it was possible to open the Labscope download website.

There are two reasons why it not works for you:
1. The Server was down during your try
2.You have to register for the ZEISS portal to download the software.
You can register on the following page: https://portal.zeiss.com/
Please use your company email address, other you will not get access to the download center.

With best regards
Maik
Vicky Sleight
Posts: 1
Joined: Mon Jun 28, 2021 6:21 pm

Re: Labscope for Windows download link broken?

Post by Vicky Sleight »

Hi folks,

I'm also trying to use the same link to download labscope for windows and have an error. Does this mean the Zeiss server is down just now and I should try again later, or is there a problem with my Zeiss registration?

Thanks :)
Vicky
Maik Drabent
Posts: 24
Joined: Wed Jun 10, 2020 2:33 pm

Re: Labscope for Windows download link broken?

Post by Maik Drabent »

Hello Vicky,

I tried the link and it works very well for me.

Does the problem still exist on your site?
Please can you post a screenshot of the error message?

With best regards
Maik
Christine Pöllath
Posts: 1
Joined: Tue Aug 17, 2021 11:18 am

Re: Labscope for Windows download link broken?

Post by Christine Pöllath »

Dear Maik,
I have the same problem. When I use the download link, I get an error message (Seite nicht gefunden
Die angeforderte Seite existiert nicht.) I've registered on Zeiss Portal four days ago with my company e-mail, and verified my e-mail adress afterwards.
Maik Drabent
Posts: 24
Joined: Wed Jun 10, 2020 2:33 pm

Re: Labscope for Windows download link broken?

Post by Maik Drabent »

Dear Christine,

I can't reproduce the problem.

Maybe the forwarding the ZEISS portal login page is blocked.
As a workaround please login to the ZEISS portal first (https://portal.zeiss.com/).Then you can navigate to the Download Center and the Labscope software.
Please can you send a screenshot of the error message?
The address line should be visible in the screenshot. Maybe there is a lock on the left or right site.
Which Browser do you use?

With best regards
Maik
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