please understand that currently we cannot support the ZEN desktop software, or general software inquiries relating to ZEN in this forum. Depending on your local IT infrastructure and network, ZEN remote and/or your microscopy workstation may need special configurations regarding firewalls or similar security software. For configuration of ZEN remote with your imaging workstation please first contact your local IT administrator or IT staff of your department/university/institute. Please make sure that networking devices and apps such as iPads with ZEN remote are allowed tools in your business or company.
For other support and help cases please get in contact with your ZEISS imaging specialist, ZEISS key account manager, or write us an email via firstname.lastname@example.org with your query and contact details and we'll help ASAP.
Thanks for your understanding!
Your ZEISS Microscopy
General support and knowledge sharing for users of the ZEN remote app.
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