News! Labscope v3.2 has been released, including new iPhone version

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Lester Zhang
Posts: 11
Joined: Thu May 21, 2020 4:12 am

News! Labscope v3.2 has been released, including new iPhone version

Post by Lester Zhang »

The new version 3.2 has been released for both Windows and iOS platform.
Please visit our website for more information: www.zeiss.com/labscope
And download the latest software for iOS(iPad&iPhone) in your App Store and/or Windows from ZEISS portal: www.zeiss.com/labscope#download

The new features and highlights:
★ Added support for Primostar 3 HD.
★ Histogram effect can be saved for JPG and TIF formats.
★ New iPhone version 3.2 has been released including the compatibility of Primostar 3 HD, Axiocam 202 mono, Axiocam 208 color, etc. And additional new features comparing with old iPhone version. please note the iPhone version Labscope has less functions than iPad and Windows versions, please check the details from the Product Info from website.
★ scale calibration function is available in iPad version; QR code for microscope configuration is available for both iPad and iPhone versions. (These functions on Windows will come in later version)
★ GUI updates and bug fixes.

:!: Please note: Labscope Mat version which has dedicated material applications with advanced MNA (e.g. PCB layer measurements, multiphase measurements, grain size, etc.) keeps unchanged, and it is still Labscope Mat v2.8 for iPad and Labscope Mat v2.9 for Windows. (Windows version has no Grain size and PCB layer measurements)
If you have any questions, please feel free to let us know, and you could also consult with your sales representative for getting more information.
Wish you a pleasant experience with the new version, and your feedback is always appreciated.
Luthando Bopheka
Posts: 1
Joined: Thu Feb 11, 2021 2:14 pm

Re: News! Labscope v3.2 has been released, including new iPhone version

Post by Luthando Bopheka »

Dear Team

I have tried to install the new version of Labscope for teacher but it gives an error message written [InstallLicenseManagementTool: Error: ResultCode is 1603]
Lester Zhang
Posts: 11
Joined: Thu May 21, 2020 4:12 am

Re: News! Labscope v3.2 has been released, including new iPhone version

Post by Lester Zhang »

Hi Luthando,

Please go to the Windows "settings" >>"Apps">>then search "ZEN license" and uninstall it. Then re-run the Labscope Teacher installer. It should work then. (the "ZEN license" software will be re-installed as well together with the Labscope Teacher)

BR,
Lester
Perry Bain
Posts: 4
Joined: Tue Apr 13, 2021 4:27 pm

Re: News! Labscope v3.2 has been released, including new iPhone version

Post by Perry Bain »

When I go to your links and click on "Labscope installation file for Windows," it takes me to a page that says "Page not found- the requested page does not exist."
Maik Drabent
Posts: 24
Joined: Wed Jun 10, 2020 2:33 pm

Re: News! Labscope v3.2 has been released, including new iPhone version

Post by Maik Drabent »

Hello Perry Bain,

please see following thread: viewtopic.php?f=38&t=2963
Your question was answered there.

With best regards
Maik
Simon Crossley
Posts: 2
Joined: Mon May 10, 2021 3:46 pm

Re: News! Labscope v3.2 has been released, including new iPhone version

Post by Simon Crossley »

Hi is Labscope 3.2 compatible with Windows 10 1909.

We can get it to install on Windows 10 20H2 but we get the error Labscope requires Microsoft Media Feature Pack when we attempt to install on 1909. We are not running Windows 10 N and installing the update mentioned here viewtopic.php?f=38&t=2104 does not help?

We don't plan to upgrade from 1909 until later in the year.

Thanks,

Simon
Maik Drabent
Posts: 24
Joined: Wed Jun 10, 2020 2:33 pm

Re: News! Labscope v3.2 has been released, including new iPhone version

Post by Maik Drabent »

Dear Simon,

Labscope 3.2 should be compatible with Windows 10 20H2

Please open the setting "Turn Windows features on or off" in the control panel and check if the check boxes are activated for "Media Features" and "Windows Media Player" (see attachment)
If not please activate it and try to install Labscope again.

With best regards
Maik Drabent
Attachments
Turn Windows features on or off.jpg
Turn Windows features on or off.jpg (91.91 KiB) Viewed 685 times
Simon Crossley
Posts: 2
Joined: Mon May 10, 2021 3:46 pm

Re: News! Labscope v3.2 has been released, including new iPhone version

Post by Simon Crossley »

We had to remove Media Features which were already installed. Reboot, and then readd the media features Windows Media Player. Hope this helps somebody else as the error message is not in any way accurate or helpful.

Thanks,

Simon
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