Labscope for Windows download link broken?

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Perry Bain
Posts: 4
Joined: Tue Apr 13, 2021 4:27 pm

Labscope for Windows download link broken?

Post by Perry Bain »

I have tried to download Labscope for Windows from the download page. When clicking on the link labeled "Labscope Installation File for Windows" it takes me to a "page not found" error page.
https://portal.zeiss.com/download-cente ... file/45819

It doesn't seem to be possible to download this software currently.

Perry Bain
Maik Drabent
Posts: 45
Joined: Wed Jun 10, 2020 2:33 pm

Re: Labscope for Windows download link broken?

Post by Maik Drabent »

Hello Perry Bain,

I have tested the link and for me it was possible to open the Labscope download website.

There are two reasons why it not works for you:
1. The Server was down during your try
2.You have to register for the ZEISS portal to download the software.
You can register on the following page: https://portal.zeiss.com/
Please use your company email address, other you will not get access to the download center.

With best regards
Maik
Vicky Sleight
Posts: 1
Joined: Mon Jun 28, 2021 6:21 pm

Re: Labscope for Windows download link broken?

Post by Vicky Sleight »

Hi folks,

I'm also trying to use the same link to download labscope for windows and have an error. Does this mean the Zeiss server is down just now and I should try again later, or is there a problem with my Zeiss registration?

Thanks :)
Vicky
Maik Drabent
Posts: 45
Joined: Wed Jun 10, 2020 2:33 pm

Re: Labscope for Windows download link broken?

Post by Maik Drabent »

Hello Vicky,

I tried the link and it works very well for me.

Does the problem still exist on your site?
Please can you post a screenshot of the error message?

With best regards
Maik
Christine Pöllath
Posts: 1
Joined: Tue Aug 17, 2021 11:18 am

Re: Labscope for Windows download link broken?

Post by Christine Pöllath »

Dear Maik,
I have the same problem. When I use the download link, I get an error message (Seite nicht gefunden
Die angeforderte Seite existiert nicht.) I've registered on Zeiss Portal four days ago with my company e-mail, and verified my e-mail adress afterwards.
Maik Drabent
Posts: 45
Joined: Wed Jun 10, 2020 2:33 pm

Re: Labscope for Windows download link broken?

Post by Maik Drabent »

Dear Christine,

I can't reproduce the problem.

Maybe the forwarding the ZEISS portal login page is blocked.
As a workaround please login to the ZEISS portal first (https://portal.zeiss.com/).Then you can navigate to the Download Center and the Labscope software.
Please can you send a screenshot of the error message?
The address line should be visible in the screenshot. Maybe there is a lock on the left or right site.
Which Browser do you use?

With best regards
Maik
Sevinc Gucum
Posts: 3
Joined: Sun Jan 23, 2022 9:32 am

Re: Labscope for Windows download link broken?

Post by Sevinc Gucum »

Hi,
I have the same problem. The link doesn't exists and I cannot connect to the device. Could you please fix that problem? The reason why you aren't able to reproduce the problem can be because maybe you are connecting to internet from in network which is probably enabling you to find the link. If not, could you suggest why this problem might occur? I am not able to upload a picture here neither.

Best,
CarlZeissMicroscopy3
Posts: 180
Joined: Wed May 20, 2020 10:10 am

Re: Labscope for Windows download link broken?

Post by CarlZeissMicroscopy3 »

Hello Sevinc Gucum,

I checked all three links on the page and they worked!

Please try again ...
Sevinc Gucum
Posts: 3
Joined: Sun Jan 23, 2022 9:32 am

Re: Labscope for Windows download link broken?

Post by Sevinc Gucum »

Hello,

I am sorry, the problem persists. The warning is: "Page not found. The requested page does not exist."

Best,
Sevinc
Flavio Briones
Posts: 1
Joined: Thu Feb 03, 2022 9:17 pm

Re: Labscope for Windows download link broken?

Post by Flavio Briones »

Hello. I have the same problem described previously.
Maybe it's because I registered just today?

Thanks in advance por any input in this regard.


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