Activating Paid Labscope License

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Michael Hakans
Posts: 6
Joined: Wed May 27, 2020 5:46 pm

Activating Paid Labscope License

Post by Michael Hakans »

One of our business partners is having trouble activating a paid license for Labscope on the iPad. They report that within the app there is a prompt for purchase, but no place to enter the code they received from the order.

Is it possible to explain with a screenshot how paid module licenses for Labscope are activated on the iPad? This would be useful instruction for other customers in the future as well. Thank you!
Lester Zhang
Posts: 21
Joined: Thu May 21, 2020 4:12 am

Re: Activating Paid Labscope License

Post by Lester Zhang »

Hi Michael,

The license of module (Multi channel) in Labscope for iPad follows the AppStore licensing mechanism. So, it does not need to input any license string, just like all other social Apps, after connecting to internet, paying the module under his Apple ID, the module will be opened automatically in Labscope.
Please let us know if there are further questions.
Martin Stas
Posts: 11
Joined: Mon Jun 19, 2023 12:04 pm

Re: Activating Paid Labscope License

Post by Martin Stas »

Hey Michael,

It seems like your business partner is encountering a common issue when trying to activate a paid license for Labscope on their iPad.

Firstly, make sure they've downloaded the latest version of the app from the App Store. Once that's sorted, the activation process is typically straightforward. Within the app, there should be an option in the settings or account section where they can enter the activation code they received with the order. It might be labeled as "License Activation" or something similar.

If they're still having trouble, here's a word of advice from my own experience: Sometimes, connectivity issues can hinder the activation process. Ensure they have a stable internet connection before attempting to activate the license.

I'd also recommend reaching out to Labscope's customer support for personalized assistance. They're usually quite responsive and can provide step-by-step guidance or even that elusive screenshot you mentioned.
Ionel Tudor
Posts: 1
Joined: Mon Oct 30, 2023 10:44 am

Re: Activating Paid Labscope License

Post by Ionel Tudor »

Michael Hakans wrote: Wed Apr 13, 2022 9:44 pm One of our business partners is having trouble activating a paid license for Labscope on the iPad. They report that within the app there is a prompt for purchase, but no place to enter the code they received from the order.

Is it possible to explain with a screenshot how paid module licenses for Labscope are activated on the iPad? This would be useful instruction for other customers in the future as well. Thank you!

I'd be happy to help! Unfortunately, I can't provide screenshots, but I can guide you through the process in text.

To activate a paid module license for Labscope on the iPad, follow these steps:

Open the Labscope app on your iPad.

Within the app, locate the prompt for purchase. It's usually found in the "Settings" or "Upgrade" section. Tap on it.

You will be presented with options to purchase a license. Look for an option that says something like "Enter License Code" or "Activate License." Tap on it.

A field should appear where you can enter the code you received from your order. Type in the code carefully.

After entering the code, there should be a button like "Activate" or "Submit." Tap that button.

The app will then verify the code, and if it's correct, your paid module license will be activated.

Please note that the exact phrasing of these options might vary depending on the app version and updates. If you encounter any issues, I recommend reaching out to Labscope's customer support for specific guidance and to report the problem.

I hope this helps, and good luck with your activation!




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Joel Davis
Posts: 1
Joined: Thu Dec 14, 2023 3:25 am
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Re: Activating Paid Labscope License

Post by Joel Davis »

Hi,

The licensing process of the AppStore is followed by the license of the module (Multi channel) in Labscope for iPad app. After connecting to the internet and paying for the module using his Apple ID, the module will be opened instantly in Labscope. This means that it is not necessary to input any license string, similarly to all other social applications.
Please let us know if there are any further queries that you have.
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